User Guide / FAQ
User guide:
1. If you are departmental staff and
want to request or manage the cloud services:
1.
User Guide for Requester
2. If you are a department head (or
assigned approver) and want to accept/reject the cloud services request:
2. User Guide for Approver
3. If you already owned a cloud VM and want to administer the
system:
3a. Administrator Guide for Linux VM
3b.
Administrator Guide for Windows
2008 VM
3c.
Administrator Guide for Windows
2003 VM
FAQ:
Q1. How to access HKU ITS Cloud for
requesters?
A1: If you are a HKU staff member, you can access ITS Cloud by (a) logging
in to HKU Portal,
choose "My Page" -> "Campus Information Services" -> "Central IT
Services" and then click "ITS Cloud", or (b) directly login at
https://itscloud.hku.hk/
Q2. How to access HKU ITS Cloud for
approvers?
A2: If you are department heads or departmental approvers, you can access ITS Cloud approval
interface by (a) accessing the URL generated at the approval request
E-mail, or (b) directly login at
https://itscloud.hku.hk/Approval.jsp .
Q3. Is there any first time free trial
for department?
A3: Yes, we offer first time free trial for 6 months per
each department for all the small size VM
packages. Each department is eligible for one free trial and this
offer expires March 31, 2012.
Q4. How to register departmental approvers in
additional to the department head?
A4: If your department would like to register alternative approvers to
approve/reject the request, please submit the "CF-125a
Apply/Revoke Proxy for Accessing Departmental Information on HKU
Portal - Administrative Rights" at ITS online forms (http://www.itservices.hku.hk/home/services/forms.htm)
and must fill in Section 2(I) ITS Cloud
departmental approvers information.
Q5. What is the terms and policies of
using ITS Cloud?
A5: Please refer to Terms/Policies
page.
Q6. What is the difference between ITS Cloud
and Web Server Cloud?
A6: Please refer to Comparison
with Web Server Cloud.