Information Technology Services (ITS)
Cloud Computing Services (

List of Services : VM | File Storage | OS Administration

What is ITS Cloud VM service?

ITS Cloud VM rental services is a private cloud Virtual Machine (VM) facility for subscription by HKU departments. This is a readily available provision to facilitate departments to acquire server facility without the need to order, set up and maintain a physical server on their own.

What is "Departmental Free VM package"?

ONE VM (Virtual Machine) server with dual virtual CPU, 4GB memory, 100GB disk storage (thereafter as “Departmental Free VM package”) can be requested for each department through central funding. This “Departmental Free VM package” server should be NEW private Cloud VM server request submitted at ITS Cloud portal interface ( AFTER 1st January 2019. The approval process of this new VM request must involve the department head or his/her delegates of applicant’s department.
For this "Departmental VM package" subscription, please refer the requirements and conditions at the Guideline.

Why choosing ITS Cloud VM?

• High service availability with auto-recovery in case of hardware failure with availability SLA (Service Level Agreement) of 99.5% 
• 7x24 service monitoring
• Highly flexible and configurable to meet on-demand requests
• Readily available for use with selected operating system and HKU Server Compliant Agent Program preinstalled
• Short delivery lead-time
• Lower total cost of ownership compared with physical server acquisition
• Private and secure cloud facility
• Comply with security requirements of the University with regular vulnerability scanning
• Operating in an industry-standard data centre located in HKU campus
• Different packaged options available for selection
• Flexible subscription periods

What are the VM package options and services available?

Size: Small/Medium/Large VM package
Operating system: Windows 2016 64-bit / Linux CentOS v7 64-bit 
Subscription period: 1 month / 6 months / 12 months
Backup schedule: Weekly
Charge on network traffic: Nil

How to subscribe VM at ITS Cloud?

Different packaged options are available for subscription by departments. You can refer to ITS Cloud Subscription Services for details.

To subscribe a new VM, you can login at or refer to ITS Cloud VM "Requestor Guide" Section 2.2 to submit “New Server Request”.

For SSL certificate services on ITS Cloud VM, please refer to policies of SSL certificate services.

More about ITS Cloud VM

Infrastructure supporting ITS Cloud VM
Category Items
Blade Chassis /Servers Dell m1000e blade Chassis
Dell M630 blade Servers
Each of blade server equipped with Intel E5670v3 12-cores 2.4GHz CPU x 2 and 512GB RAM
Storage SAN storage with RAID protection, IBM SAN Storage Volume Controller (SVC)
Network Brocade & Dell 10GbE/1GbE network switches
Virtualization Technology VMWare Vsphere v6 / v6.5
Comparison of ITS Cloud VM with Web Server Cloud
Comparison ITS Cloud VM Web Server Cloud
Purpose For supporting any departmental applications For supporting departmental website
Charges Department can subscribe any quantity based on their needs by paying subscription fee Each department can apply for 1 web server cloud without additional charge
VM size Small / Medium / Large Default size is small
Operating systems Window 2016 64-bit/
Linux CentOS v7 64-bit
Linux CentOS v6 64-bit
OS Root /Administrator privilege Full Root/Administrator privilege is granted One normal user account
Self-service management interface Yes No
DNS registration bundled No, can apply via CF-60 under Yes